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Shipping Information

WatercraftPros ships to the 48 contiguous states.

 Our merchandise is shipped via UPS or FedEx Ground within THREE TO FIVE BUSINESS DAYS of ORDER PLACEMENT.

 RETURNED MERCHANDISE & WARRANTY COVERAGE

 UNDER NO CIRCUMSTANCES WILL REJECTED/REFUSED MERCHANDISE QUALIFY FOR A RETURN CLAIM UNLESS OTHERWISE SPECIFIED.

 We must be in formed of all damaged, missing, or mistakenly shipped products  within 48 hours of package delivery.

Products are warranted by the manufacturer as indicated.

 Please do NOT ship back unauthorized returns. Otherwise, the return claim may be automatically rejected and customer will be responsible for return shipping costs.

 No merchandise may be returned under any circumstances unless said merchandise is defective. Any unauthorized returns will not necessarily be re-stocked and/or refunded. Please note that payment refunds occur only when similar merchandise is not available for replacement.

 CLAIMS FILED WITHIN 48 HOURS

As a reminder, we must be informed of all damaged, missing, or mistakenly shipped products within 48 hours of package delivery. Otherwise, return claims may be delayed and/or rejected. All claims associated with damaged package/product in transit will result in a call tag merchandise pickup arranged by us through our shipping carrier (i.e. UPS, Fedex, etc).

 Damage claims must be filed within 48 hours after order delivery date; NO exceptions.

 All return claims involving allegedly defective (non-damaged) or mis-shipped merchandise will result in the following action:

 We will provide a (prepaid) return shipping label to be affixed by the customer for shipment back to our warehouse. Once received, the merchandise will be inspected to determine whether the order was either mis-shipped or the product was defective.Seller is responsible for return shipping cost if the return claim qualifies for product replacement. However, if order was correctly shipped and returned product is deemed non-defective, the customer is responsible for original return shipping costs incurred by seller and any additional shipping costs required to re-ship said merchandise to the customer.

 Exclusions: All oversized/flat rate shipping merchandise return shipping costs must be originally incurred by the the customer, with financial reimbursement by seller if merchandise is found to be defective.

 If non-defective merchandise received by us does not qualify for replacement, the customer is fully responsible for all shipping transit costs. Seller reserves the right to take ownership of said non-defective merchandise if the customer does not reimburse return shipping costs and outbound re-ship fees within 60 days. We will not offer financial reimbursement for returned non-defective products.

CLAIMS FILED AFTER 48 HOURS

All return merchandise claims filed after 48 hours of original delivery date are strictly defined as a manufacturer warranty issue.  Our customers are fully responsible for return shipping costs, regardless of whether merchandise is found to be defective. Abusive wear and tear of products may not necessarily qualify a returned product for warranty coverage. If merchandise is found to be defective, seller will be responsible for replacement product shipping costs. Certain merchandise may not qualify for return claim authorization after 30 days of delivery receipt.

 WatercraftPros stands by the quality and craftmanship of all available merchandise. We will work with our customers to the best of our ability regarding any merchandise returns and/or shipping concerns. Please note we may occasionally request digital photos of allegedly damaged or defective product; we reserve the right to require this information only as needed.